
NRG Customer Emergency Plan – Cyclones
When Storm Is Imminent:
- Turn off gas cylinders if safe to do so. (The cylinder valve turns off in a clockwise direction)
- Ensure cylinder chain is secure if chained.
- If external hot water units are power assisted turn unit off at power point if it’s safe to do so.
When Threat Has Passed:
- Inspect gas system for damage. (If in doubt, leave gas turned off and contact NRG for assessment)
- Ensure gas cooking appliances are turned off.
- If safe to do so turn gas cylinders back on.
- When electricity supply is restored, power for hot water units can be turned back on if it’s safe to do so.
Reminders:
- Gas installations and appliances immersed under flood water will need to be inspected and tested by an experienced licensed gasfitter before use.
- Do not remove or attempt to repair damaged gas pipe work or appliances – this must be undertaken by a licensed gas fitter.
- Always use portable gas appliances outdoors in well-ventilated areas and turn off gas cylinders when not in use.
Any questions Contact Us.
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