NRG Customer Emergency Plan – Cyclones

When Storm Is Imminent:

• Turn off gas cylinders if safe to do so.  (The cylinder valve turns off in a clockwise direction)
• Ensure cylinder chain is secure if chained.
• If external hot water units are power assisted turn unit off at power point if it’s safe to do so.

When Threat Has Passed:

• Inspect gas system for damage. (If in doubt, leave gas turned off and contact NRG for assessment)
• Ensure gas cooking appliances are turned off.
• If safe to do so turn gas cylinders back on.
• When electricity supply is restored, power for hot water units can be turned back on if it’s safe to do so.

Reminders:

• Gas installations and appliances immersed under flood water will need to be inspected and tested by an experienced licensed gasfitter before use.
• Do not remove or attempt to repair damaged gas pipe work or appliances – this must be undertaken by a licensed gas fitter.
• Always use portable gas appliances outdoors in well-ventilated areas and turn off gas cylinders when not in use.

Any questions Contact Us.