Following is a list of common questions we receive.

If you have a question not listed below, or would like to make an enquiry, please contact us.

How do I know when I need a new gas cyclinder?

The level of gas in a full cylinder is approx three quarters of the height of the cylinder. This allows the gas to expand and contract during different weather conditions and temperatures. You cannot tell how much gas is in a cylinder by shaking or tapping it. This could also damage the container.

To check the level of gas in a cylinder, carefully pour hot water down the side of it and then after a few moments, run your hand down the cylinder. It will feel cool to touch at the level of the gas. Of course exercise caution when handling the hot water.

If you can smell gas please check the following:

  • Check to see if any pilot lights have gone out on your appliances.
  • Check if any burners on your stove have been accidentally turned on.
  • Check to see if connections to your gas cylinder or gas appliances are loose.
  • Check to see if your gas cylinder is close to empty, as the gas at the bottom of the cylinders may smell stronger – even if it isn’t leaking.
  • If unsure please call North Regional Gas – 47 745 111

If you suspect you have a gas leak, turn off your appliances and gas cylinders and call North Regional Gas – 47 745 111

Until the emergency service technician arrives, make sure you follow these safety tips:

  • Open all windows and doors
  • Don’t light a match, lighter or any other source of open flame
  • Don’t smoke
  • Don’t use any electrical appliance or lights

We operate a daily service for the delivery of gas cylinders through out the city. Each day is scheduled for a particular area.

Your delivery day will be notified to you upon your first order of cylinders, otherwise please view our cylinder delivery roster below.

To ensure your delivery is successfully completed there are some regulations that apply. These include:

  • All orders must be placed before 4pm the day before your designated delivery day. Either by phone, email, online or over the counter.
  • Ensure cylinders are accessible for the delivery driver – i.e gates unlocked and clear path way to cylinder point.
  • Aggressive or escaping dogs must be locked up.

Fees may apply if these regulations are not met.

Cylinder Delivery Roster:

Monday Tuesday Wednesday Thursday Friday
South Townsville
Railway Estate
Fairfield Waters
Serene Valley
Cleveland Palms
Bentley Park
Alligator Creek
Oak Valley
Rocky Springs
Riverside Gardens
West End
Rowes Bay
Belgian Gardens
North Ward
Hyde Park
Hermit Park
Mt Louisa – Garbutt Side
Alice River/H Range
Bohle Plains /K Chase
Mt Louisa – Kirwan Side
Greater Ascot
Black River
Purono Park
Saunders Beach
Bushland Beach
Mount Low
North Shore


LPG stands for Liquefied Petroleum Gas and is a flammable mixture of hydrocarbon gases used as a fuel in domestic and industrial heating appliances.

In Australia, LPG is usually made from propane or butane gas, or a mixture of both. It is an ideal fuel for heating and cooking because it burns readily in the air, and its short lifetime in the atmosphere and low carbon content means its greenhouse emissions are minimal. So LPG is a good friend to the environment. LPG is a great alternative energy source because it is easy and safe to use, simple to transport and store.

It is very important that cylinder placement meets the applicable Australian Standards for all new LPG installations.

In addition, home owners need to understand the requirements if they install other devices, such as air conditioners, after the gas installation is already complete. Tradesmen other than gasfitters would not necessarily understand the placement restrictions when they install other devices on your home. Please see diagram below

What is the best placement of cylinders?

Manual changeover switch valves

How do I operate the gas manual cylinder changeover valve?

Manual changeover switch valvesYour gas supply will stop when a gas cylinder is empty.

You will need to:

1. Turn the hand wheel on the empty gas cylinder OFF (clockwise).
2. You then move the changeover valve lever to point towards the other (full) gas cylinder.
3. Turn the hand wheel on the full gas cylinder ON (anti-clockwise).
4. Please remember to order a replacement gas cylinder so you don’t run out.
5. Please note that, in the picture shown, the lever (blue) is pointing upwards just to make it more visible. In actual use it would be set to the left or right.

Automatic changeover switch valves

Automatic changeover switch valvesThese automatically switch from one gas cylinder to another, when one is empty. To do this, both gas cylinder valves are left in the OPEN position.

Several types of automatic changeover valves are available. All use a visual indicator to show you when a gas cylinder is empty and it has switched over to the other gas cylinder. The indicator typically turns red when the first cylinder is empty. Do not touch or turn the indicator. When it turns red, that’s your signal to call North Regional Gas for a delivery. We will replace the empty cylinder with a full one and reset the indicator.

If you have an automatic changeover valve, you do not need to do anything. However, you won’t have the manual changeover process as a reminder to order more gas, so be sure to check your gas bottles regularly.

All gas bottles are required to be inspected and tested to make sure that are safe to use. We do this for you as part of the Annual Safety Fee so you don’t need to worry!

Cylinders are stamped at the time of testing. Out of date cylinders CAN NOT be refilled.

Gas cylinders must always be in an upright position on a solid base. They cannot be stored indoors.

When transporting gas bottles they must be in a trailer or utility and firmly secured. 9kg cylinders (BBQ bottles) can be transported in the boot of your car (no more than two at a time).


Gas bottles are placed in specific locations with set clearance zones designed to keep you and your property safe. So what are the key things to watch for?

  • Solid and upright.Gas bottles must be placed on a solid base made of a fireproof material like concrete or pavers, and kept upright at all times. This will keep the gas bottles stable and allow them to safely vent any excess pressure through their pressure relief valves.
  • The space the gas bottles sit in needs to be well ventilated – so spots under stairways, buildings, alcoves or underground are usually not suitable.
  • No ignition sources.As LPG is flammable, gas bottles must be kept a minimum distance away from ignition sources. This reduces the risk of fire in the unlikely event of a gas leak, or during delivery when small amounts of LPG can escape into the air. Potential ignition sources include anything that carries electricity or a flame, like light switches, power points, air conditioning units, lights, motion sensors, security cameras, hot water heaters or BBQs.
  • No building openings. To prevent an LPG leak entering buildings or accumulating in an enclosed space, gas bottles must also be placed away from any wall openings like windows, doors or air vents.
  • No ground openings. As LPG is heavier than air and will sink to the ground if there is a leak, gas bottles need to be kept away from any ground openings like drains or pits.

Gas exchange installations

If you have Exchange Cylinders –LPG bottles are swapped for full ones when they run out – the minimum clearance levels are shown below.

MINIMUM CLEARANCE TO IGNITION SOURCESMinimum clearance for Gas installations


Minimum clearance to openings


In addition to ensuring your gas bottle installation meets Australian Standards requirements, there are some essentials your gas supplier will be looking for when it comes to safely visiting your property. These include:

  • Clear access – Locked gates, steep driveways, uneven pathways, low-hanging trees, lots of steps and unrestrained dogs are all items which can prevent a gas truck and its driver from accessing your property.
  • No obstructions – The space around your gas bottle installation also needs to be kept clear. Be sure to keep the area free of shrubs, wood, bins, rubbish and other household items.


Once your LPG installation is complete, your gas fitter must give you compliance documentation to show that the relevant regulations have been met.

Each state government regulates this differently, so the documentation you’re given will depend on where you live. Here’s a quick guide:

  • Queensland– Certificate of Compliance and Compliance Plate affixed to installation.

It’s important to keep these documents in a safe place. In Queensland, your LPG supplier will need a copy of the document or your compliance number before they can deliver gas to you. If you’ve lost your compliance documentation, you can get a replacement from a licensed gas fitter.